Despite repeated attempts by DMM to work with GMAC's BK Group ("GMAC") on the Portal, GMAC has failed to live up to its obligations. They have failed to respond to submissions in a timely manner and provide the required updates and communications as per their contractual agreement with DMM and we believe they are acting in bad faith. Although GMAC controls all activity on the Portal, their lack of timely responses also reflects poorly on DMM. DMM’s commitment to its users is to ensure that servicers work the accounts to the best of their abilities. Unfortunately, GMAC failed to meet this standard. Accordingly, effective immediately, DMM is removing GMAC from the Portal and you will no longer be able to submit new accounts to them.
GMAC has advised us that they intend to finish processing all accounts currently on the Portal; however, given GMAC’s poor record resulting in their removal from the Portal, DMM strongly cautions all users from relying on any further communication from GMAC through the Portal. We do, however, want to point out that your transactional history on the Portal can and should be used to document your loss mitigation efforts and should be shared with the courts. Servicers are not supposed to be foreclosing on any mortgages on which there is an active review. Your Portal history is evidence of that. If you need to contact GMAC, Mr. Bill Haughton is the Bankruptcy Loss Mitigation Portfolio Manager at GMAC. His direct number is 214-874-2569.
For those of you who have already submitted accounts through the Portal to GMAC and have not gotten the desired results, we are very sorry for the inconvenience this may have caused you. The other servicers using the Portal continue to dedicate resources and we are constantly working with them to re-design their loss mitigation practices to better process Portal accounts. Response times are improving significantly and more and more loans are being worked out. This is a testament to everyone’s hard work – both servicer and attorney – and we thank you for your continued efforts.
Thank you and have a safe and happy Memorial Day Weekend.
Joe C. Smith II
CEO and President
Default Mitigation Management LLC